Advanced Medical Support Assistant
Duties include, but are not limited to:
Manage written and faxed correspondence, and paper medical records within Department and coordinate release of information in accordance with policy. Verify and update demographics. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system. Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall Emergency Department practice. Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments for the Emergency Department and with Providers as recommended by Providers, Emergency Departmental team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes. Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring Emergency Departmental concerns to appropriate team member. Process emergency and non-emergency transfers to other VA facilities or private hospitals. Perform moderate level of eligibility of the Veteran (evaluating DD-214, Verifying CHAMPVA by phone, entering means test) co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc). Arrange for transportation for Veterans discharge via admissions department or Medicaid, as appropriate. Train new MSAs in the tasks related to the Emergency Department, continuing to update training and competency as necessary. Responsible for developing staff schedules for the ED, for supervisor review. Performs other duties, as assigned. Work Schedule:
Five 8.5-hour shifts per week; day, evening, or night shifts, to include weekends and holidays, based on seniority and the needs of the facility. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Specialized
Experience:
One year of experience equivalent to the GS-5 grade level. Grade Determinations:
In addition to meeting the basic requirements, an applicant must meet the specialized experience for GS-6. Specialized experience includes:
Experience. One year of experience equivalent to the GS-5 grade level. GS-5 duties can include:
performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the following KSAs:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred
Experience:
ER or EMT experience preferred. References:
VA Handbook 5005/117 PART II APPENDIX G45, August 1, 2019 The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06. Physical Requirements:
See VA Directive and Handbook 5019.
Estimated Salary: $20 to $28 per hour based on qualifications.
Manage written and faxed correspondence, and paper medical records within Department and coordinate release of information in accordance with policy. Verify and update demographics. Manage health insurance information, verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system. Manage workload information, ensuring data captured according to Medical Center and HIMS established methodology using encounter system. Assist staff in development, preparation and use of reports associated with group practice performance, workload and business practices to optimize overall Emergency Department practice. Coordinate information and actions related to patient care and ancillary services, manage scheduling package, and schedule appointments for the Emergency Department and with Providers as recommended by Providers, Emergency Departmental team members and integrated interdisciplinary team members in accordance with VHA national scheduling guidelines, TMS training. Perform telephone and face to face receptionist duties interacting with both internal and external customers and documents interactions in electronic medical record appropriately or VISTA/Microsoft Outlook using established processes. Screen patients to obtain appropriate medical information, providing timely assistance within scope of practice and referring Emergency Departmental concerns to appropriate team member. Process emergency and non-emergency transfers to other VA facilities or private hospitals. Perform moderate level of eligibility of the Veteran (evaluating DD-214, Verifying CHAMPVA by phone, entering means test) co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc). Arrange for transportation for Veterans discharge via admissions department or Medicaid, as appropriate. Train new MSAs in the tasks related to the Emergency Department, continuing to update training and competency as necessary. Responsible for developing staff schedules for the ED, for supervisor review. Performs other duties, as assigned. Work Schedule:
Five 8.5-hour shifts per week; day, evening, or night shifts, to include weekends and holidays, based on seniority and the needs of the facility. Financial Disclosure Report:
Not required Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Specialized
Experience:
One year of experience equivalent to the GS-5 grade level. Grade Determinations:
In addition to meeting the basic requirements, an applicant must meet the specialized experience for GS-6. Specialized experience includes:
Experience. One year of experience equivalent to the GS-5 grade level. GS-5 duties can include:
performing a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting. Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the following KSAs:
Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred
Experience:
ER or EMT experience preferred. References:
VA Handbook 5005/117 PART II APPENDIX G45, August 1, 2019 The full performance level of this vacancy is GS-06. The actual grade at which an applicant may be selected for this vacancy is GS-06. Physical Requirements:
See VA Directive and Handbook 5019.
- Department:
0679 Medical Support Assistance - Salary Range:
$40,348 to $52,453 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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