Adv Medical Support Assistant (Surgical Scheduler)
The Advanced Medical Support Assistant (Surgical Scheduler) performs clerical work in support of the care given to patients, such as receiving patients or maintaining patient files; work administering or advising on medical record systems. Work requires practical knowledge of medical terminology and procedures common to surgery, department procedures for the scheduling of patient appointments, and HIPAA procedures regarding release of patient information. Analytical ability, judgment, discretion, and dedication to customer service are required on a daily basis to carry out the functions of this position. Duties of the position include, but is not limited to:
Appropriately coordinates and schedules appointments for surgery and all associated pre-operative testing needed. Enters request for surgery into the Surgery Package software in the Veterans Health Information and Technology Architecture (VistA) and the subsequently in the VISN 2 Patient Communicator. Scheduling, canceling, re-scheduling patient's surgery appointments and/or consults; emergency and non-emergency transfers to other VA facilities or private hospitals. Uses CPRS and enters 1010M required for patient lodging. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the scheduling process; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of provider VET Pro information etc.) Receives telephone calls and retrieves messages from internal and external customers in timely manner. Provides the appropriate response to inquiries and responds to requests for surgical appointments in timely manner. Determines the source of the telephone call and handles appropriately in accordance with Service and Medical Center policies. Applies the established guidelines concerning the release of information of patient's condition, patient's appointment, and patient exams. Follows HIPAA policies and procedures regarding release of patient information. Ensures patients receive appointment letters with all pertinent information regarding their up coming surgery and answers administrative questions from patients relative to their surgery. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00AM - 4:
30PM Financial Disclosure Report:
Not required Basic Requirements:
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; -or- (2) Education. One year above high school; -or- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. c. Certification. None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
Surgical Scheduling Grade Determinations:
Experience. One year of experience equivalent to the next lower GS-05 grade level. Qualifying experience includes experiences gained in working in an administrative health care setting, to include, but may not be limited to:
scheduling, canceling, rescheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non- emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/ 53, Part II, Appendix G45 - Title 38 Hybrid, Medical Support Assistant Qualification Standard Physical Requirements:
Physical activity includes sitting, standing (up to 2 hours), walking (up to 2 hours), heavy lifting (45 pounds or over), reaching above the shoulder and repeated bending. Incumbent should be emotionally and mentally stable and capable to perform the duties of the position. Time-in-Grade Requirements:
Current GS employees must meet time in grade requirements. For a GS-06 position, you must have served at least 52 weeks at the next lower GS-05 grade level.
Estimated Salary: $20 to $28 per hour based on qualifications.
Appropriately coordinates and schedules appointments for surgery and all associated pre-operative testing needed. Enters request for surgery into the Surgery Package software in the Veterans Health Information and Technology Architecture (VistA) and the subsequently in the VISN 2 Patient Communicator. Scheduling, canceling, re-scheduling patient's surgery appointments and/or consults; emergency and non-emergency transfers to other VA facilities or private hospitals. Uses CPRS and enters 1010M required for patient lodging. Develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the scheduling process; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of provider VET Pro information etc.) Receives telephone calls and retrieves messages from internal and external customers in timely manner. Provides the appropriate response to inquiries and responds to requests for surgical appointments in timely manner. Determines the source of the telephone call and handles appropriately in accordance with Service and Medical Center policies. Applies the established guidelines concerning the release of information of patient's condition, patient's appointment, and patient exams. Follows HIPAA policies and procedures regarding release of patient information. Ensures patients receive appointment letters with all pertinent information regarding their up coming surgery and answers administrative questions from patients relative to their surgery. Other duties as assigned. Work Schedule:
Monday - Friday 8:
00AM - 4:
30PM Financial Disclosure Report:
Not required Basic Requirements:
Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3g.) Experience and Education (1) Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; -or- (2) Education. One year above high school; -or- (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. c. Certification. None required. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Preferred
Experience:
Surgical Scheduling Grade Determinations:
Experience. One year of experience equivalent to the next lower GS-05 grade level. Qualifying experience includes experiences gained in working in an administrative health care setting, to include, but may not be limited to:
scheduling, canceling, rescheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non- emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:
Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References:
VA Handbook 5005/ 53, Part II, Appendix G45 - Title 38 Hybrid, Medical Support Assistant Qualification Standard Physical Requirements:
Physical activity includes sitting, standing (up to 2 hours), walking (up to 2 hours), heavy lifting (45 pounds or over), reaching above the shoulder and repeated bending. Incumbent should be emotionally and mentally stable and capable to perform the duties of the position. Time-in-Grade Requirements:
Current GS employees must meet time in grade requirements. For a GS-06 position, you must have served at least 52 weeks at the next lower GS-05 grade level.
- Department:
0679 Medical Support Assistance - Salary Range:
$40,348 to $52,453 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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