It support associate
Company Name:
Freed Maxick
Immediate opportunity in our Buffalo office to join our busy IT team. This position, for an experienced, non-manager professional, will join in serving the hardware, software and connectivity needs of over 320 local, remote and mobile users in multiple offices.
Job Duties:
Perform/guide customers through the installation of hardware/software and networking components on their personal computer to meet enduser needs
Diagnose/troubleshoot problems with individual or multiple computer systems in order to maintain proper functioning; resolve complex issues through contacting and assisting vendors
Research computer or network problems; transfer solutions to knowledge base
Respond to internal user requests for technical assistance in person, via phone, or electronically
Coordinating deployment of new hardware and software upgrades or installs
Maintain and update hardware and software inventory
Identify and escalate situations requiring urgent attention, route requests to appropriate IT members as required.
Position Requirements:
Strong written and verbal communication skills
Demonstrated problem solving abilities
Strong sense of urgency and drive to bring issues to timely closure
Ability to work independently or as part of a team
Aptitude to manage and track physical equipment inventory and upcoming needs
Reliable with strong work ethic
Ability to multi-task, serving multiple users simultaneously
Strong customer service skills in a technical environment
Ability to install, remove or repair computer systems and peripherals
Able to work unscheduled overtime occasional evenings and weekends
Preferred
Experience:
Knowledge of PC concepts, principles, maintenance and operations
Software, hardware and networking troubleshooting experience
Understanding of information systems with the ability to apply knowledge, as well as recognize, research and resolve basic IT related problems/challenges
One to three years of experience installing, upgrading and troubleshooting hardware and software.
One to three years of experience troubleshooting computer network technology, servers and services.
1 - 2 years previous experience serving in an IT support role a plus.
Exposure to MicroSoft Sharepoint a plus
Olga Didukh
Professional Recruiter
aworkabroad.com
facebook.com/aworkabroad1993
linkedin.com/profile/guided?trk=registration&o=reg
twitter.com/olga_didukh
Apply Now: http://app.betterinterviews.com/careers/WorkAbroad/vacancies/5534?board=Estimated Salary: $20 to $28 per hour based on qualifications.
Freed Maxick
Immediate opportunity in our Buffalo office to join our busy IT team. This position, for an experienced, non-manager professional, will join in serving the hardware, software and connectivity needs of over 320 local, remote and mobile users in multiple offices.
Job Duties:
Perform/guide customers through the installation of hardware/software and networking components on their personal computer to meet enduser needs
Diagnose/troubleshoot problems with individual or multiple computer systems in order to maintain proper functioning; resolve complex issues through contacting and assisting vendors
Research computer or network problems; transfer solutions to knowledge base
Respond to internal user requests for technical assistance in person, via phone, or electronically
Coordinating deployment of new hardware and software upgrades or installs
Maintain and update hardware and software inventory
Identify and escalate situations requiring urgent attention, route requests to appropriate IT members as required.
Position Requirements:
Strong written and verbal communication skills
Demonstrated problem solving abilities
Strong sense of urgency and drive to bring issues to timely closure
Ability to work independently or as part of a team
Aptitude to manage and track physical equipment inventory and upcoming needs
Reliable with strong work ethic
Ability to multi-task, serving multiple users simultaneously
Strong customer service skills in a technical environment
Ability to install, remove or repair computer systems and peripherals
Able to work unscheduled overtime occasional evenings and weekends
Preferred
Experience:
Knowledge of PC concepts, principles, maintenance and operations
Software, hardware and networking troubleshooting experience
Understanding of information systems with the ability to apply knowledge, as well as recognize, research and resolve basic IT related problems/challenges
One to three years of experience installing, upgrading and troubleshooting hardware and software.
One to three years of experience troubleshooting computer network technology, servers and services.
1 - 2 years previous experience serving in an IT support role a plus.
Exposure to MicroSoft Sharepoint a plus
Olga Didukh
Professional Recruiter
aworkabroad.com
facebook.com/aworkabroad1993
linkedin.com/profile/guided?trk=registration&o=reg
twitter.com/olga_didukh
Apply Now: http://app.betterinterviews.com/careers/WorkAbroad/vacancies/5534?board=Estimated Salary: $20 to $28 per hour based on qualifications.
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