Transactions Services Rep 2 (Buffalo)
Responsibilities:
Primary responsibility is to successfully process Public Sector applications in a fast paced environment in which there is a high level of focus on quality, detail and accuracy Responsible for accurate data entry of both alpha and numeric data entry to process Public Sector Records As a critical member of operations production team, meet production and quality standards across all client relationships exposed to on shift Assist in answering operational questions and escalated issues whenever needed Expected to be a subject matter expert in operational procedures Professionally interact with team members, peers and managers across shifts to ensure client timelines and quality requirements are met Support Maker/Checker processes, i.
e.
systemic differences between 1st keyer and character recognition Fully understand systemic flow and perform multiple operational functions as business needs fluctuate throughout the business day Within a strictly regulated environment, adhere to all departmental policies, client requirements, and compliance guidelines Expected to identify potential issues, recommend solutions and escalate to local management as necessary Expected to identify and submit process improvements May support mentoring and training needs May participate in projects and/or committees as appropriateQualificationsJob
Qualifications:
A demonstrated history of strong interpersonal skills and positive peer engagement experience in a diverse environment Public Sector Lockbox operations preferred Strong proficiency and productivity in all client relationships exposed to on shift Must have consistently high quality metrics above standards Must have the ability to meet and/or exceed all productivity standards; 10,000 Keystrokes/Hr or 1550 Fields Must have strong attention to detail, proficiency with numbers, and solid organization skills Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment, performing various functions with the flow of production Intermediate Microsoft Office, TMS, Parascript and Citrix skills preferred Effective written and verbal communication skills Demonstrated history of working independently while also being a respectful team member Able to work additional hours based on business needs Manual dexterity required, all tasks are repetitive May be required to sit entire shift U.
S.
Citizenship or Permanent Residency (green card) is a prerequisite for this position Must pass an extensive background check (renewed every 5 years) High School diploma or GED required.
Estimated Salary: $20 to $28 per hour based on qualifications.
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