Patient Experience Specialist Scheduling Reg Ref Mgmt I
Job DescriptionSalary:
15.
81-23.
71 USDFacility:
Administrative Regional Training CntrShift:
Shift 1Status:
Full Time FTE:
1.
000000Bargaining Unit:
ACE AssociatesExempt from Overtime:
Exempt:
NoWork Schedule:
DaysHoursM-F, 7a-5p variable with hybrid remote option after successful completion of probationary period.
Must be punctual and on-time as well as adheres to the company's time and attendance policy.
SummaryThe primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner.
Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.
The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling.
The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions.
Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.
ResponsibilitiesEDUCATION High School diploma or equivalent required EXPERIENCE Customer service experience preferred Knowledge of Healthcare and medical terminology preferred Experience in Contact Centers preferred KNOWLEDGE, SKILL AND ABILITY Possesses basic customer service skills and empathy while interacting with patients Demonstrates excellent, active listening skills Shows comfort with Microsoft Word and Excel Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum Demonstrates a personal commitment to promoting high performance Strives for continuous improvement Maintains high energy and a positive attitude Excellent time management, organizational and problem-solving skills Strong oral and written communication skills Thinks quickly and uses appropriate judgment Demonstrates diplomacy and patience while interacting with consumers and colleagues Demonstrates regular, consistent and punctual attendance Must be able to work variable schedules Able to interact with staff, colleagues and stakeholders in a respectful manner Maintains a neat and professional appearance WORKING CONDITIONSENVIRONMENT Normal heat, light space, and safe working environment; typical of most office jobs Recommended Skills Active Listening Business Process Improvement Clinical Works Communication Customer Service Diplomacy Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
15.
81-23.
71 USDFacility:
Administrative Regional Training CntrShift:
Shift 1Status:
Full Time FTE:
1.
000000Bargaining Unit:
ACE AssociatesExempt from Overtime:
Exempt:
NoWork Schedule:
DaysHoursM-F, 7a-5p variable with hybrid remote option after successful completion of probationary period.
Must be punctual and on-time as well as adheres to the company's time and attendance policy.
SummaryThe primary responsibility of a Patient Experience Specialist is to represent Catholic Health (CH) to our consumers in a friendly, positive, and effective manner.
Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards.
The Patient Experience Specialist performs specialized functions for patients by handling calls and inquiries into the Contact Center, ensures all patient inquiries are addressed and resolved in a compassionate and timely manner, and is well versed in basic aspects of patient registration and scheduling.
The Patient Experience Specialist maintains a working knowledge of Catholic Health service offerings, service workflows, and contact center technologies necessary to perform all job junctions.
Collaborates with Clinical Teams, Revenue Cycle Teams, and IT associates.
ResponsibilitiesEDUCATION High School diploma or equivalent required EXPERIENCE Customer service experience preferred Knowledge of Healthcare and medical terminology preferred Experience in Contact Centers preferred KNOWLEDGE, SKILL AND ABILITY Possesses basic customer service skills and empathy while interacting with patients Demonstrates excellent, active listening skills Shows comfort with Microsoft Word and Excel Works well with computers and possesses good typing skills, at a speed of 45 words per minute, at minimum Demonstrates a personal commitment to promoting high performance Strives for continuous improvement Maintains high energy and a positive attitude Excellent time management, organizational and problem-solving skills Strong oral and written communication skills Thinks quickly and uses appropriate judgment Demonstrates diplomacy and patience while interacting with consumers and colleagues Demonstrates regular, consistent and punctual attendance Must be able to work variable schedules Able to interact with staff, colleagues and stakeholders in a respectful manner Maintains a neat and professional appearance WORKING CONDITIONSENVIRONMENT Normal heat, light space, and safe working environment; typical of most office jobs Recommended Skills Active Listening Business Process Improvement Clinical Works Communication Customer Service Diplomacy Apply to this job.
Think you're the perfect candidate? Apply on company site Estimated Salary: $20 to $28 per hour based on qualifications.
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