Operations Supervisor
Our mission of providing care to the world at a moment's notice is at the heart of everything we do.
We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARYThe mission and purpose of this position is to ensure the compassionate delivery of high quality care and service in a professional and cost-effective manner through the supervision of field personnel.
Provides direct patient care in accordance with company protocols and/or online medical direction.
Assists with the coverage of open shifts as needed in the assigned area.
ESSENTIAL FUNCTIONS/DUTIES STRATEGIC CHALLENGESThe Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division.
The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care tocustomers/patients.
The critical strategic challenges to this position include the following:
oChanging customer expectations, including changes in the way care is delivered, potentially expanding services, or loss of services to other agencies e.
g.
, fire departments have resulted in unclear or confusing role definitions.
This results in changing employee expectations and lowered employee moraleoThe growth-through-acquisition strategy has impacted all areas of AMR, resulting in the need for integration of processes and culture, which also impacts employee morale.
The Operations Supervisor must deal with these morale issues dailyoReorganization of work, which has resulted in role confusion for the Operations Supervisor.
Some positions are focused on the supervision and support of reporting employees; other supervisors spend a great deal of time on data collection and reporting, leaving limited time for supporting employeesoVery large spans of control and employee shift structures make it extremely difficult for an individual Operations Supervisor to forge a strong relationship with the employees he/she is responsible for.
This relationship needs to exist to support employee communications and coaching and development.
In some locations, there are no assigned reporting relationships at all, which creates even more difficultyoChanges in technology result in faster, easier methods for communicating, and collecting and analyzing data.
The Operations Supervisor must ensure the implementation and proper use of such technology to maximize productivity and effectivenessoThe demands of the organization often exceed the time available for Operations Supervisors to do the workKEY RELATIONSHIPSKey Internal Customers and SuppliersoThe Operations Supervisor's primary relationship is with the field crews.
He/she works collaboratively with the Paramedics and EMTs to coach and support their successoThe Operations Supervisor works closely with the Communications Center to provide direction on procedure and protocol use, ensure processes are followed, and to resolve issues that may ariseoThe Operations Supervisor works collaboratively with the Operations Director/Manager and senior management to ensure clear understanding of Vision, values, goals and objectivesoThe Operations Supervisor works with the Field Training Officer to ensure Paramedics and EMTs are receiving required training to optimize performanceoThe Operations Supervisor provides information and resolves issues with staff functions at the local and regional level regarding human resources, risk management, payroll, and other functionsWORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTSFrequently:
See Physical Agility Test, kneeling, stooping, bending, leaning, flexibility, multiple physical activities performed at the same time carrying multiple equipment while pushing on pramConstantly:
Hearing/listening/talking, clear speech, simple touching/dexterity, typing, sitting, flexibilityupper body, seeingMental Requirements:
e.
g.
, Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
GUIDING VALUES AND BEHAVIORSEmployee must consistently exhibit our guiding principles:
oPatient Care - We continually earn the privilege to care for our patients.
It is at the forefront of everything we do.
oOne Team - We respect each other and achieve together what no individual can alone.
oInnovation - We are driven to develop solutions that inspire progress.
oVigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
oOwnership - We are accountable for what we do and take pride in how we do it.
oCitizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPSReports to:
Operations ManagerInterrelationships:
Operations; Operations Management EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Recommended Skills Communication Data Collection Health Care Human Resources Medical Direction Payroll Management Estimated Salary: $20 to $28 per hour based on qualifications.
We are caregivers, first and foremost and we will be there when you need us.
With more than 38,000 employees, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world.
We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
JOB SUMMARYThe mission and purpose of this position is to ensure the compassionate delivery of high quality care and service in a professional and cost-effective manner through the supervision of field personnel.
Provides direct patient care in accordance with company protocols and/or online medical direction.
Assists with the coverage of open shifts as needed in the assigned area.
ESSENTIAL FUNCTIONS/DUTIES STRATEGIC CHALLENGESThe Operations Supervisor is the first line of support and supervision over the actual delivery of care and transport service for the operating division.
The primary responsibility of the Operations Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care tocustomers/patients.
The critical strategic challenges to this position include the following:
oChanging customer expectations, including changes in the way care is delivered, potentially expanding services, or loss of services to other agencies e.
g.
, fire departments have resulted in unclear or confusing role definitions.
This results in changing employee expectations and lowered employee moraleoThe growth-through-acquisition strategy has impacted all areas of AMR, resulting in the need for integration of processes and culture, which also impacts employee morale.
The Operations Supervisor must deal with these morale issues dailyoReorganization of work, which has resulted in role confusion for the Operations Supervisor.
Some positions are focused on the supervision and support of reporting employees; other supervisors spend a great deal of time on data collection and reporting, leaving limited time for supporting employeesoVery large spans of control and employee shift structures make it extremely difficult for an individual Operations Supervisor to forge a strong relationship with the employees he/she is responsible for.
This relationship needs to exist to support employee communications and coaching and development.
In some locations, there are no assigned reporting relationships at all, which creates even more difficultyoChanges in technology result in faster, easier methods for communicating, and collecting and analyzing data.
The Operations Supervisor must ensure the implementation and proper use of such technology to maximize productivity and effectivenessoThe demands of the organization often exceed the time available for Operations Supervisors to do the workKEY RELATIONSHIPSKey Internal Customers and SuppliersoThe Operations Supervisor's primary relationship is with the field crews.
He/she works collaboratively with the Paramedics and EMTs to coach and support their successoThe Operations Supervisor works closely with the Communications Center to provide direction on procedure and protocol use, ensure processes are followed, and to resolve issues that may ariseoThe Operations Supervisor works collaboratively with the Operations Director/Manager and senior management to ensure clear understanding of Vision, values, goals and objectivesoThe Operations Supervisor works with the Field Training Officer to ensure Paramedics and EMTs are receiving required training to optimize performanceoThe Operations Supervisor provides information and resolves issues with staff functions at the local and regional level regarding human resources, risk management, payroll, and other functionsWORKING CONDITIONS AND MENTAL/PHYSICAL REQUIREMENTSFrequently:
See Physical Agility Test, kneeling, stooping, bending, leaning, flexibility, multiple physical activities performed at the same time carrying multiple equipment while pushing on pramConstantly:
Hearing/listening/talking, clear speech, simple touching/dexterity, typing, sitting, flexibilityupper body, seeingMental Requirements:
e.
g.
, Critical thinking skills with the ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
GUIDING VALUES AND BEHAVIORSEmployee must consistently exhibit our guiding principles:
oPatient Care - We continually earn the privilege to care for our patients.
It is at the forefront of everything we do.
oOne Team - We respect each other and achieve together what no individual can alone.
oInnovation - We are driven to develop solutions that inspire progress.
oVigilance - We will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
oOwnership - We are accountable for what we do and take pride in how we do it.
oCitizenship - We are dedicated to being good stewards in the communities we serve.
REPORTING RELATIONSHIPSReports to:
Operations ManagerInterrelationships:
Operations; Operations Management EEO StatementGlobal Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
Recommended Skills Communication Data Collection Health Care Human Resources Medical Direction Payroll Management Estimated Salary: $20 to $28 per hour based on qualifications.
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