Microcomputer Technical Support Specialist 0723-0039
Location:
Erie 1 BOCES Technology Services TS Secure E1B Education Campus West Seneca, NY Hourly Rate:
$31.
43/hr Plus Generous Benefits Package Employment - Erie 1 BOCES Hourly rate subject to increase based on settlement of CBA Hours:
8:
00AM - 4:
00PM The Microcomputer Technical Support Specialist assigned to the content filtering team in the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC.
Reporting to the Manager, TS Infrastructure as a Service team, the Technical Support Specialist exercises leadership and some independent decision-making concerning the assigned duties.
The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature.
Job
Responsibilities:
1.
Coordinates/implement/maintain the ongoing operations of the content filtering solutions and may assist with the wide area network, (WAN) and telecommunications network.
2.
Implements and maintains district level networking (including but not limited to routers, firewalls, wireless management, VoIP equip, filtering servers, VPN's, switches) and related operating systems.
3.
Provides installation, customization and maintenance of approved vendor supplied software for Content Filtering.
4.
Prepares charts, tables, diagrams and emails to assist in with any issues or problems while collaborating with team members.
5.
Performs the monitoring and adjustments of network systems for optimal performance.
6.
Organizes and prepares network systems documentation.
7.
Performs the monitoring and adjustments of firewalls, filtering, VPN and other networking devices.
8.
Communicates with district personal for efficient diagnostic and problem resolutions.
9.
Maintains proficiency in current WNYRIC configuration and management tools including, but not limited to, content filtering configuration, sniffer analysis, SolarWinds, Splunk, Juniper and Fortinet.
10.
Interacts with WNYRIC Sr.
WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal performance.
11.
Undertakes physical activities such as keyboarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds.
12.
May work in schools where students, teachers, and administrators are present as needed and holds and maintains a valid drivers' license.
13.
Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams (electronic mail, voice mail, cell phone, text messaging, collaborative virtual environments, etc.
).
14.
Collaborates, as necessary, with other members of the organization in order to meet the evolving technical advancements in the K-12 environment.
15.
Studies and evaluates methods and procedures to determine the adaptability to existing network technology.
16.
Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, DNS, electronic mail, PCs, MACs, Chromebooks, iPads and other technologies, as required by specific assignment.
17.
Provides off-hour coverage as requested.
18.
Other duties may be assigned that are relevant to the civil service job description for this title Please apply online by completing the following steps:
Click Apply below and log in to your account in Recruitfront or create an account.
Complete and submit the correct application type, SCHOOL RELATED PERSONNEL , and THEN Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.
Special Notes:
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.
PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions.
Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.
Recommended Skills Active Directory Group Adaptability Courtesy Dns Decision Making Ethernet Estimated Salary: $20 to $28 per hour based on qualifications.
Erie 1 BOCES Technology Services TS Secure E1B Education Campus West Seneca, NY Hourly Rate:
$31.
43/hr Plus Generous Benefits Package Employment - Erie 1 BOCES Hourly rate subject to increase based on settlement of CBA Hours:
8:
00AM - 4:
00PM The Microcomputer Technical Support Specialist assigned to the content filtering team in the Technology Services Division is an employee with a wide range of experience with the processes and technologies of the WNYRIC.
Reporting to the Manager, TS Infrastructure as a Service team, the Technical Support Specialist exercises leadership and some independent decision-making concerning the assigned duties.
The Microcomputer Technical Support Specialist will work on second level problem resolution for any of our 100 plus school districts, with a polite and courteous nature.
Job
Responsibilities:
1.
Coordinates/implement/maintain the ongoing operations of the content filtering solutions and may assist with the wide area network, (WAN) and telecommunications network.
2.
Implements and maintains district level networking (including but not limited to routers, firewalls, wireless management, VoIP equip, filtering servers, VPN's, switches) and related operating systems.
3.
Provides installation, customization and maintenance of approved vendor supplied software for Content Filtering.
4.
Prepares charts, tables, diagrams and emails to assist in with any issues or problems while collaborating with team members.
5.
Performs the monitoring and adjustments of network systems for optimal performance.
6.
Organizes and prepares network systems documentation.
7.
Performs the monitoring and adjustments of firewalls, filtering, VPN and other networking devices.
8.
Communicates with district personal for efficient diagnostic and problem resolutions.
9.
Maintains proficiency in current WNYRIC configuration and management tools including, but not limited to, content filtering configuration, sniffer analysis, SolarWinds, Splunk, Juniper and Fortinet.
10.
Interacts with WNYRIC Sr.
WAN and LAN Specialists, application coordinators, specialist and customers to maintain optimal performance.
11.
Undertakes physical activities such as keyboarding, lifting, and tasks related to the installation, troubleshooting and support for telecommunications devices weighing in excess of 60 pounds.
12.
May work in schools where students, teachers, and administrators are present as needed and holds and maintains a valid drivers' license.
13.
Provides and facilitates communication between Supervisor, team members, customers and other WNYRIC Teams (electronic mail, voice mail, cell phone, text messaging, collaborative virtual environments, etc.
).
14.
Collaborates, as necessary, with other members of the organization in order to meet the evolving technical advancements in the K-12 environment.
15.
Studies and evaluates methods and procedures to determine the adaptability to existing network technology.
16.
Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, DNS, electronic mail, PCs, MACs, Chromebooks, iPads and other technologies, as required by specific assignment.
17.
Provides off-hour coverage as requested.
18.
Other duties may be assigned that are relevant to the civil service job description for this title Please apply online by completing the following steps:
Click Apply below and log in to your account in Recruitfront or create an account.
Complete and submit the correct application type, SCHOOL RELATED PERSONNEL , and THEN Apply directly to the job posting.
You will receive an email from Recruitfront stating that you have applied.
Special Notes:
When responding to or inquiring about this Notice of Vacancy, please refer to the Posting Number noted above.
Requests for reasonable accommodations at the interview under the Americans with Disabilities Act must be submitted in writing to the ADA Coordinator (Director, Human Resources) at least 48 hours prior to the interview.
PLEASE NOTE- Erie 1 BOCES has transitioned COMPLETELY to the RecruitFront platform for all open positions.
Once you complete your application within the system, you will be able to apply for any vacant positions within the District in the future.
Recommended Skills Active Directory Group Adaptability Courtesy Dns Decision Making Ethernet Estimated Salary: $20 to $28 per hour based on qualifications.
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