Complaint Analyst
Complaint AnalystMandarich Law Group, LLP is one of the country's leading creditor's right law firm with offices in CA, IL, NY, MI, OH, GA, NV, and FL.
We are seeking an Compliance Analyst for our office in Williamsville, New York.
Hours 8:
00AM to 5:
00PM Monday through Friday.
In-Office position.
What Youll Do:
Ensure customer complaint program policies, procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include:
Reviewing call recordings, account notes, legal documentation, and financial transactions Escalating issues to internal management as well as 3rd party subcontractors and clients Responsible for effectively documenting the complaint resolution and any required follow up Conduct program level root cause analysis, research issues, identify trends, draw conclusions, and make recommendations.
Assist with recommendations for enhancements to employee trainingWhat Youll Need:
Minimum High School diploma or equivalent.
College Degree preferred.
Prior law firm experience and/or knowledge of the legal and collections industry preferred Highly detail oriented, analytical and strong organizational and communication skills.
Ability to work independently Exceptional analytical and problem-solving skills Excellent written communication skills.
Problem solving skills.
What Youll Enjoy:
Competitive Base Salary Medical and Dental coverage; 401K plan with company match PTO Paid Parental Leave Opportunities for advancement and professional developmentWe are an Equal Opportunity Employer.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Recommended Skills Analytical Attention To Detail Communication Finance Laws Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
We are seeking an Compliance Analyst for our office in Williamsville, New York.
Hours 8:
00AM to 5:
00PM Monday through Friday.
In-Office position.
What Youll Do:
Ensure customer complaint program policies, procedures and SLAs are met.
Conduct account level reviews of each customer complaint by performing thorough investigation and evaluation which may include:
Reviewing call recordings, account notes, legal documentation, and financial transactions Escalating issues to internal management as well as 3rd party subcontractors and clients Responsible for effectively documenting the complaint resolution and any required follow up Conduct program level root cause analysis, research issues, identify trends, draw conclusions, and make recommendations.
Assist with recommendations for enhancements to employee trainingWhat Youll Need:
Minimum High School diploma or equivalent.
College Degree preferred.
Prior law firm experience and/or knowledge of the legal and collections industry preferred Highly detail oriented, analytical and strong organizational and communication skills.
Ability to work independently Exceptional analytical and problem-solving skills Excellent written communication skills.
Problem solving skills.
What Youll Enjoy:
Competitive Base Salary Medical and Dental coverage; 401K plan with company match PTO Paid Parental Leave Opportunities for advancement and professional developmentWe are an Equal Opportunity Employer.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Recommended Skills Analytical Attention To Detail Communication Finance Laws Problem Solving Estimated Salary: $20 to $28 per hour based on qualifications.
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