Shuttle/ Van Driver
Cheektowaga, NY Cheektowaga, NY Part-time Full-time Part-time Full-time Estimated:
$26.
6K - $33.
6K a year Estimated:
$26.
6K - $33.
6K a year 12 hours ago 12 hours ago 12 hours ago Position Information:
Location:
Hampton Inn Buffalo Airport/Galleria Mall 1745 Walden Ave, Cheektowaga, NY 14225 o (716) 894-8000 apply directly at:
https:
//careers-buffalolodging.
icims.
com/ Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.
Responsibilities:
Provides shuttle service within a three mile radius.
Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.
Responds to all guest requests in a timely manner.
Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.
Updates and cancels reservations in the system as requested by the guest.
What You Will Be Doing:
Customer Service - Manages difficult or emotional customer situations.
Responds promptly to customer needs, requests for service and assistance.
Drives hotel shuttle to pick up and drop off guests at approved locations as needed.
Team Work - - Contributes to building a positive team spirit.
Treats others with respect and consideration regardless of their status or position.
Organizational Support - Follows policies and procedures.
Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
Compliance - Responsible for cash drawer content and transactions during the shifts.
Ensures accuracy or daily deposits.
Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.
Maintains confidentiality.
Maintain a current room status report in case of emergency.
Initiative - Asks for and offers help when needed.
Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.
Is consistently at work and on time.
Requirements:
High School diploma or equivalent is preferred.
Hospitality and/or customer service experience is preferred.
Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
Computer skills preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.
What we Offer:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive.
To achieve this, we offer a variety of benefits including the following:
Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program.
Estimated Salary: $20 to $28 per hour based on qualifications.
$26.
6K - $33.
6K a year Estimated:
$26.
6K - $33.
6K a year 12 hours ago 12 hours ago 12 hours ago Position Information:
Location:
Hampton Inn Buffalo Airport/Galleria Mall 1745 Walden Ave, Cheektowaga, NY 14225 o (716) 894-8000 apply directly at:
https:
//careers-buffalolodging.
icims.
com/ Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.
Responsibilities:
Provides shuttle service within a three mile radius.
Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests.
Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities.
Responds to all guest requests in a timely manner.
Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system.
Updates and cancels reservations in the system as requested by the guest.
What You Will Be Doing:
Customer Service - Manages difficult or emotional customer situations.
Responds promptly to customer needs, requests for service and assistance.
Drives hotel shuttle to pick up and drop off guests at approved locations as needed.
Team Work - - Contributes to building a positive team spirit.
Treats others with respect and consideration regardless of their status or position.
Organizational Support - Follows policies and procedures.
Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently.
Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation.
Compliance - Responsible for cash drawer content and transactions during the shifts.
Ensures accuracy or daily deposits.
Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required.
Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly.
Maintains confidentiality.
Maintain a current room status report in case of emergency.
Initiative - Asks for and offers help when needed.
Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.
Is consistently at work and on time.
Requirements:
High School diploma or equivalent is preferred.
Hospitality and/or customer service experience is preferred.
Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary.
Computer skills preferred.
Must have valid drivers license, and acceptable driving history subject to company approval.
What we Offer:
At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive.
To achieve this, we offer a variety of benefits including the following:
Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program.
Estimated Salary: $20 to $28 per hour based on qualifications.
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