Customer Service Representative for Healthcare
Williamsville, NY Williamsville, NY Full-time Full-time Estimated:
$34K - $43K a year Estimated:
$34K - $43K a year 9 days ago 9 days ago 9 days ago Buffalo Medical Group is seeking full-time Customer Service Representative to answer telephone calls from patients through Customer Service Call Center.
Will work in Central Business Office at Williamsville location.
Position is 40 hours/week, Monday - Friday, days.
ESSENTIAL DUTIES AND
Responsibilities:
Answers telephone calls from patients on a daily basis.
Tracks all incoming calls through Account Workqueue Tracks all telephone calls answered and reports on the resolution Report any patient complaints that require supervisor review and document in patient account Report any payment or coding issue to the supervisor workqueue and document in patient account Tracks complaint patterns, system issues and problems and report directly to Supervisor Obtains credit card payments verifying the transactions and documenting in the patients account Post payment and/or adjustments, as necessary.
Researches patient payments, requesting EOB's when necessary Edits all payments and adjustments when corrections are required Update any demographic and/or insurance information into the computer system.
E-Verify any new insurance and update effective dates Review in Healthenet or Passport for any insurance corrections Corrects all returned mail Follow-up with patient calls with resolution of patient issues Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday
Experience:
medical customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
$34K - $43K a year Estimated:
$34K - $43K a year 9 days ago 9 days ago 9 days ago Buffalo Medical Group is seeking full-time Customer Service Representative to answer telephone calls from patients through Customer Service Call Center.
Will work in Central Business Office at Williamsville location.
Position is 40 hours/week, Monday - Friday, days.
ESSENTIAL DUTIES AND
Responsibilities:
Answers telephone calls from patients on a daily basis.
Tracks all incoming calls through Account Workqueue Tracks all telephone calls answered and reports on the resolution Report any patient complaints that require supervisor review and document in patient account Report any payment or coding issue to the supervisor workqueue and document in patient account Tracks complaint patterns, system issues and problems and report directly to Supervisor Obtains credit card payments verifying the transactions and documenting in the patients account Post payment and/or adjustments, as necessary.
Researches patient payments, requesting EOB's when necessary Edits all payments and adjustments when corrections are required Update any demographic and/or insurance information into the computer system.
E-Verify any new insurance and update effective dates Review in Healthenet or Passport for any insurance corrections Corrects all returned mail Follow-up with patient calls with resolution of patient issues Job Type:
Full-time
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday
Experience:
medical customer service:
3 years (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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