Customer Support Specialist
Guardian Fire Testing Laboratories, Inc.
Guardian Fire Testing Laboratories, Inc.
Buffalo, NY Buffalo, NY Full-time Full-time $19 - $23 an hour $19 - $23 an hour 15 hours ago 15 hours ago 15 hours ago Guardian Fire Testing Laboratories is looking for a positive and professional Customer Support Specialist to join our growing team in Buffalo, NY.
In this role, you'll be our customers' first point of contact, responsible for delivering a best in class customer support experience.
At Guardian Fire Testing Laboratories, we're committed to fostering an environment that's welcoming, inclusive and respectful.
We work very hard to have the perfect work - Life balance with a family first attitude.
We also offer plenty of opportunities to advance into management since we promote from within.
A Customer Support Specialist, is responsible for engaging with customers on behalf of Guardian.
Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the Guardian team to discover new communication tactics and maintaining expert knowledge about company services to best help customers.
A Customer Support Specialist's duty is to support customers.
This main responsibility covers lots of duties, such as:
Providing introductory information to new customers Ensuring that customers are satisfied with products or services Issuing quotes for services Following up with clients or customers to check that they're still satisfied with any purchases or quotes Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client's or customer's questions Escalating queries and concerns Some clerical Working with the team to find appropriate solutions The Ideal Candidate will have, among other skills and abilities:
High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and/or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Ability to find the positive in any situation Owners mindset; takes ownership over everything within scope of responsibility Proactive approach; identifies and solves problems Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) matching On-the-job training Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Buffalo, NY 14216:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Guardian Fire Testing Laboratories, Inc.
Buffalo, NY Buffalo, NY Full-time Full-time $19 - $23 an hour $19 - $23 an hour 15 hours ago 15 hours ago 15 hours ago Guardian Fire Testing Laboratories is looking for a positive and professional Customer Support Specialist to join our growing team in Buffalo, NY.
In this role, you'll be our customers' first point of contact, responsible for delivering a best in class customer support experience.
At Guardian Fire Testing Laboratories, we're committed to fostering an environment that's welcoming, inclusive and respectful.
We work very hard to have the perfect work - Life balance with a family first attitude.
We also offer plenty of opportunities to advance into management since we promote from within.
A Customer Support Specialist, is responsible for engaging with customers on behalf of Guardian.
Their duties include answering phone calls or emails from customers to answer questions, participating in meetings with the Guardian team to discover new communication tactics and maintaining expert knowledge about company services to best help customers.
A Customer Support Specialist's duty is to support customers.
This main responsibility covers lots of duties, such as:
Providing introductory information to new customers Ensuring that customers are satisfied with products or services Issuing quotes for services Following up with clients or customers to check that they're still satisfied with any purchases or quotes Letting customers or clients know about additional products or services Determining the quickest, most effective ways to answer a client's or customer's questions Escalating queries and concerns Some clerical Working with the team to find appropriate solutions The Ideal Candidate will have, among other skills and abilities:
High school diploma or general education degree (GED); or equivalent combination of education and experience Ability to read, write and comprehend simple instructions, short correspondence, and memos Demonstrated ability to handle customer calls displaying good phone skills Track record of serving others and putting team goals first Interpersonal and customer service skills Analytical and problem-solving skills Multitasking and organizational skills Ability to answer a high volume of calls and/or emails daily Ability to share work among a customer service team Attentiveness and patience Time-management skills Ability to find the positive in any situation Owners mindset; takes ownership over everything within scope of responsibility Proactive approach; identifies and solves problems Job Type:
Full-time Pay:
$19.
00 - $23.
00 per hour
Benefits:
401(k) matching On-the-job training Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to commute/relocate:
Buffalo, NY 14216:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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