Banking Services Operations Associate III - Card Services Non-Fraud Dispute Investigator
3.
5 Full-time 10 hours ago Full Job Description Overview:
Investigate and research customer card disputed transactions, process basic tasks in multiple systems and determines resolution of the dispute.
Primary
Responsibilities:
Complete routine data entry and complete tasks related to the primary investigation of a card dispute.
Respond to or initiate standard requests within the appropriate regulatory timeframes.
Complete mid-complexity level research which include customer and transactional research to make factual case decisions on basic disputes.
Complete routine or standardized exception processing to correct system errors.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards.
Complete other related duties as assigned.
Scope of
Responsibilities:
The Associate will investigate customer disputed transactions on all card types, Debit & Credit.
Supervisor/Managerial
Responsibilities:
None Education and Experience Required:
Associate's degree, or in lieu of a degree, a combined minimum of 2 years' higher education and/or work experience Education and Experience Preferred:
General understanding of Visa Debit & Credit Cards Familiarity with Regulation E and/or Regulation Z Proficiency with personal computer skills with knowledge of Excel Proven verbal and written communication skills Physical Requirements:
N/A Location Amherst, New York, United States of America.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 10 hours ago Full Job Description Overview:
Investigate and research customer card disputed transactions, process basic tasks in multiple systems and determines resolution of the dispute.
Primary
Responsibilities:
Complete routine data entry and complete tasks related to the primary investigation of a card dispute.
Respond to or initiate standard requests within the appropriate regulatory timeframes.
Complete mid-complexity level research which include customer and transactional research to make factual case decisions on basic disputes.
Complete routine or standardized exception processing to correct system errors.
Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards.
Complete other related duties as assigned.
Scope of
Responsibilities:
The Associate will investigate customer disputed transactions on all card types, Debit & Credit.
Supervisor/Managerial
Responsibilities:
None Education and Experience Required:
Associate's degree, or in lieu of a degree, a combined minimum of 2 years' higher education and/or work experience Education and Experience Preferred:
General understanding of Visa Debit & Credit Cards Familiarity with Regulation E and/or Regulation Z Proficiency with personal computer skills with knowledge of Excel Proven verbal and written communication skills Physical Requirements:
N/A Location Amherst, New York, United States of America.
Estimated Salary: $20 to $28 per hour based on qualifications.
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